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Terms and Conditions About Us TopStar (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details:
TopStar (UK)
Unit 8 Transfer Bridge Industrial Estate
County Road
Swindon
Wiltshire
SN1 2HW
United Kingdom
Phone: 0845 8731759
Fax: 0845 8731766
Email: [
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VAT number 824940423 Making A Purchase Making a purchase from Topstar could not be easier. We accept Visa, Mastercard, Switch, Solo, Electron & JCB. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. ORDERING Orders can be made vie email or telephone. All prices are subject to VAT at 15% with the exception of clothing in child sizes which is zero rated. Any purchases made by cheque will not be dispatched until the funds have cleared into our account. Please allow up to 5 working days for cheques to clear. All cheques should be made payable to Topstar (UK) Ltd, with both the cheque card guarantee number and expiry date clearly written on the reverse of the cheque. We regret that third party cheques or credit cards cannot be accepted. Customers will be charged £25.00 in the event that any cheque presented as payment be returned to our Bankers as unpaid for any reason whatsoever. Any charges incurred from a debt recovery agency will be passed on to the customer. WEAPONS Topstar weapons can only be sold to persons over the age of 18 years. Use and Misuse of Martial Arts Weapons can involve serious risk, including injury, disability and death. Weapons are sold for training and Kata use only under strict expert supervision, or for demonstrations of forms, or as collectors' items for display only. Inspect weapons before use to ensure that they are in perfect condition. DO NOT USE WEAPONS FOR SPARRING OR CONTACT. In the absence of any negligence or other breach of duty by the Supplier or its servants and agents, you will be responsible for any injury or damage caused from the use or misuse of weapons or other products purchased.No Wooden weapons used in Martial Arts are under Warranty if used for Contact or Sparring No weapons will be sold to persons under the age of 18 years or to anyone who is not able to supply a M.A.C. licence or registered club card. We would like to draw our customers' attention to the Prevention of Crime Act 1953 which states that it is prohibited to carry in a public place any weapon considered to be offensive. We would like to point out that holding a licence or club card which permits you to purchase weapons does not entitle you to carry such weapons in a public place. Shipping And Handling (£5.99+vat from £1 - £100) (£7.50+vat from £101 - £200) (£9.50+vat from £201 - £500) (£12.00+vat from £501 - £700)
Please note that extra cost maybe incurred for very heavy orders over 25kgs. If your order is likely to be very heavy we will contact you to advise you of the extra cost before your order is accepted. Delivery Schedule We deliver your order right away, once your payment has cleared. We will normally send your order to you in 3 to 5 business days . International orders are generally received in under 5 days. The goods will be dispatched by a reputable carrier, at a service chosen on checkout. We will do all we reasonably can to meet the dates given for delivery. In the case of unforeseen circumstances, beyond our reasonable control, we will contact you and give an alternative date. If we are unable to deliver the goods within 30 days of your order, and we have been unable to agree an alternative arrangement, you will be entitled to a full refund. In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed. We recommend that deliveries are checked by customers before signing receipt from carrier. We would recommend that if there is evidence of damage it is noted on the Delivery Note. Any damages or shortages should be notified to us as soon as reasonably possible after delivery. Ownership of goods is only passed to the purchaser when the full payment is received and the goods have been delivered and accepted by the purchaser. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 8731759 (0044 01793 496653) or fax us on 0845 8731766 [01793 485500] or write to us at Topstar (UK) Ltd, Unit 8 Transfer Bridge Industrial Estate, County Road, Swindon, Wiltshire. Privacy Policy Topstar (UK) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Where goods have been ordered by ‘phone, e-mail, fax or post, you have a right to cancel the agreement at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods. You many cancel by giving us notice in any of the following ways:- post or e-mail. If you cancel the agreement, we will refund you the full price of the goods including delivery within 30 days, but you will be responsible for the cost of returning the goods to us. You will be responsible for returning the goods to us, and until you do so you are under a duty to take reasonable care of them. If you fail to exercise reasonable care, and goods are damaged, we will have a claim against you for breach of duty, and we would therefore recommend that you return goods in their original packaging as soon as reasonably possible after cancelling. If you fail to return the goods to us, you must make them available for collection and we will charge you the direct cost of recovering them. EXCHANGE AND REFUNDS If goods are found to be faulty or misdescribed on delivery, please contact us as soon as reasonably possible to advise us.If you need to return all/part of your order under the 7-day cancellation period above, or if the goods are faulty or mis-described, please return them to Topstar Uk Ltd, Unit 8 Transfer Bridge Industrial Estate, County Road, Swindon, Wiltshire, SN1 2HW. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods.
For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau. These terms and conditions have been drafted in accordance with guidance from the Office of Fair Trading.
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